Key Responsibilities

• Greet and assist prospective residents in person, by phone, and online.
• Conduct property tours and highlight community features and amenities.
• Respond to leasing inquiries and follow up on leads in a timely manner.
• Explain lease terms, rental rates, policies, and community guidelines.
• Process rental applications and coordinate resident screening procedures.
• Prepare lease agreements and related documentation.
• Maintain accurate resident, prospect, and leasing records.
• Support move-in and move-out processes.
• Address resident concerns and coordinate with maintenance and management teams as needed.
• Promote resident retention through excellent customer service and relationship building.
• Assist with marketing initiatives, outreach events, and social media efforts.
• Ensure compliance with Fair Housing laws and company policies.